Coreties Technology Pte. Ltd. Terms & Conditions

Last Updated: March 3, 2025

1. Introduction

These Terms & Conditions govern the access and use of the data insights services provided by Coreties Technology Pte. Ltd. ("Company"), available through https://app.coreties.com or other means. By accessing, registering for, or using the services, you ("Customer") agree to be bound by these terms. These terms are incorporated into and forms part of any agreement between the Company and the Customer ("Agreement")

2. Services

The Company offers data insights services, which may be provided as standard or bespoke offerings tailored to the Customer's needs ("Services"). The specifics of these services, including their scope and delivery, are subject to the terms outlined herein.

3. Intellectual Property

3.1 Ownership: All intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, patents, and any other proprietary rights, in and to the Services, software, website, databases, analytics, reports, methodologies, and all related content, materials, and technology provided by Coreties Technology Pte. Ltd. ("Company") shall remain the exclusive property of the Company or its licensors. No rights or licenses are granted to the Customer except as expressly set forth in this Agreement.

3.2 License to Use: Subject to compliance with these Terms & Conditions, the Company grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for its internal business purposes. The Customer shall not modify, reproduce, distribute, or create derivative works from any content, software, or data provided by the Company, except as expressly permitted in writing.

3.3 Customer Data: The Customer retains ownership of all data, content, and materials it provides to the Company in connection with the Services ("Customer Data"). The Customer grants the Company a non-exclusive, worldwide, royalty-free license to process, analyze, and use such Customer Data solely for the purpose of providing the Services. The Company may aggregate and anonymize Customer Data for statistical and analytical purposes, provided that no individual Customer or its confidential information is identifiable.

3.4 Restrictions: The Customer shall not (i) reverse engineer, decompile, or disassemble any software or technology associated with the Services; (ii) remove or alter any copyright, trademark, or other proprietary notices; (iii) sublicense, resell, or commercially exploit the Services; or (iv) use the Services in any manner that infringes on the intellectual property rights of the Company or any third party.

3.5 Feedback: Any suggestions, improvements, or feedback provided by the Customer regarding the Services shall be deemed non-confidential and may be used by the Company without restriction. The Customer agrees that the Company shall own all rights, title, and interest in any enhancements or modifications resulting from such feedback.

3.6 Third-Party Content: The Services may include data, software, or materials owned by third parties. The use of such third-party content may be subject to separate terms and conditions, and the Company makes no representations or warranties regarding such third-party content.

4. Confidentiality

The Company and the Customer commit to maintaining the confidentiality of all proprietary and personal information exchanged in the course of using the services, in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679.

5. Term and Termination

5.1 Effective Date: This Agreement is effective upon the Customer's acceptance of these Terms & Conditions and will continue for a period of one calendar year.

5.2 Renewal: Unless the Customer provides written notice of discontinuation at least 2 months prior to the current service period's expiration date, the Agreement will automatically renew for an additional period of one year.

5.3 Termination: Either party may terminate the Agreement earlier according to the terms provided herein. The service term commences on the date the Company makes the Service available to the Customer.

6. Fees

Access to certain Services may require payment of fees as quantified in offer from Company. All such fees are non-refundable and must be paid in accordance with the terms provided at the time of purchase or as otherwise agreed upon which the Service commences.

7. Access and License

The Company grants the Customer a non-exclusive, non-transferable right to access and use the Services for internal business operations. This includes a license to use the software in object code form, solely for accessing the Service.

8. Data protection

Coreties Technology Pte. Ltd. processes Personal Data (as defined below) on behalf of the Customer as part of the Services provided by the Company under this Agreement in accordance with the Data Processing Agreement ("DPA") set out below.

This DPA forms part of and is subject to the terms of the Agreement and shall be read and interpreted in the light of the provisions of applicable data protection law.

A. Definitions.

Applicable Data Protection Law means all data protection law if and to the extent applicable to the respective processing activity by Company on behalf of Processor under this DPA such as, but not limited to, the EU General Data Protection Regulation ("GDPR"), the UK General Data Protection Regulation ("UK GDPR"), the Singapore Personal Data Protection Act 2012 ("PDPA").

Data Subject means the person to whom the Personal Data concerns.

Data Breach means a breach of security within the meaning of the Applicable Data Protection Law, leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.

Personal Data means the personal data within the meaning of the Applicable Data Protection Law that the Company processes on behalf of Customer in performing its Services under the Agreement.

Process or Processing means any operation or any set of operations concerning Personal Data, including but not limited to the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available of Personal Data.

Sub-processor means a processor engaged by Company to process Personal Data.

B. Processing.

Coreties Technology Pte. Ltd. will Process general Personal Data such as name, contact information etc. of any potential business relation of Customer on behalf of the Customer in accordance with the provisions of this DPA as Part of the Services describe in the Agreement.

The Company shall Process Personal Data from the European Economic Area ("EEA") within the EEA in accordance with the GDPR. The Company shall ensure that a transfer of Personal Data outside the EEA only occurs when appropriate safeguards are in place in accordance with the GDPR and that such transfers and safeguards are documented in accordance with the GDPR. If Personal Data is Processed outside the EEA based on standard contractual model clauses (published by the European Commission) the Customer authorizes the Company to conclude these clauses on its behalf.

C. Sub-processors.

The Company is granted a general authorization to subcontract the processing of Personal Data to Sub-processors, provided that:

  • the Company shall engage Sub-processors under a written (including in electronic form) contract consistent with the terms of this DPA in relation to the Sub-processor's Processing of Personal Data; and
  • the Company shall provide the Customer list of Sub-processors engaged at the time of signing the Agreement.

A complete list of our current Sub-processors can be found at our Sub-processors page.

Coreties Technology Pte. Ltd.'s use of Sub-processors is at its discretion, provided that:

  • the Company will notify the Customer if any additions or replacements are made to the list of sub-processors; and
  • Customer may object to a new Sub-processor by notifying Company in writing within 5 days after receiving Company's notification ("Notification Period"), explaining the reasonable ground(s) for its objection. If the Company does not receive any objection from Customer during the Notification Period, Customer is deemed to have accepted the new Sub-processor.

If the Customer and the Company is unable to find a suitable solution, the Customer may terminate the Agreement by giving one month's notice, the Customer will carry the cost equivalent to the period between the initial time of agreement and the termination date unless otherwise agreed by company in writing.

D. Technical and Organizational Measures

We implement industry-standard security measures to protect customer data. These include:

  • Role-based access controls to limit data access
  • Encryption of data in transit and at rest
  • Regular security updates and monitoring

For more details, please contact us at [email protected]

E. Customer review.

Customer has reviewed the appropriateness of such measures before it executes an Agreement that incorporates this DPA.

F. Requests from Data Subjects and competent Authorities.

The Company will assist the Customer, provided that the Company is able to do so, in:

  • Providing information required by a competent supervisory authority; and
  • Forward any received Data Subject requests to the Customer.

G. Data Breach.

In case of a Data Breach regarding the Personal Data Processed by the Company or its Sub-processors, the Company shall notify the Customer without unreasonable delay, after becoming aware of the Data Breach.

H. Erasure and return of Personal Data.

When the Agreement is terminated, Customer should - within onehundredeighty (180) days of the termination of the Agreement - instruct the Company to return and/or destroy all Personal Data from the Services. The Company will comply with this instruction as soon as reasonably practicable. In case Customer has not requested erasure or return of the Personal Data within those onehundredeighty (180) days, the Company will delete all Personal Data as soon as reasonably practicable.

9. Use Restrictions

The Customer agrees not to misuse the Services, including prohibiting resale, alteration, or unauthorized distribution; circumventing security measures; interfering with service integrity; and sending unsolicited communications.

10. Promotional Use

Coreties Technology Pte. Ltd. may use the Customer's logo for promotional purposes. Such use will respect the Customer's brand guidelines and will not imply the Customer's endorsement of the Company's services.

11. Liability

11.1 Limitation of Liability: To the maximum extent permitted by applicable law, Coreties Technology Pte. Ltd. ("Company") shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or reputational harm, arising out of or in connection with the use or inability to use the Services, even if the Company has been advised of the possibility of such damages.

11.2 Liability Cap: In no event shall the Company's total aggregate liability, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with these Terms & Conditions or the provision of Services, exceed the total fees paid by the Customer to the Company for the Services in the twelve (12) months preceding the event giving rise to the claim.

11.3 Exclusions: The limitations in this clause shall not apply to liability arising from (i) fraud, gross negligence, or willful misconduct by the Company, or (ii) any other liability that cannot be lawfully limited or excluded under applicable law.

11.4 No Warranties: The Services are provided on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. The Company does not guarantee that the Services will be error-free, secure, or meet the Customer's specific requirements.

11.5 Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, government actions, cyberattacks, labor disputes, or disruptions in telecommunications or internet services.

12. Indemnification

The Customer agrees to indemnify Coreties Technology Pte. Ltd. against claims, damages, and expenses arising from breaches by the Customer of these Terms or misuse of the Services.

13. Dispute Resolution

Disputes under these Terms will be resolved through arbitration in Singapore, governed by the laws of Singapore.

14. General Provisions

  • Amendments: The Company reserves the right to amend these Terms at any time, with continued use of the Services constituting acceptance of new terms.
  • Severability: If any provision is unenforceable, the remainder of the Terms remains in effect.
  • Entire Agreement: These Terms constitute the full agreement between the Customer and the Company regarding the Services.

15. Acceptance

By using the Services, the Customer acknowledges having read, understood, and agreed to these Terms & Conditions.

The individual accepting these Terms & Conditions on behalf of the Customer represents and warrants that they have the legal authority to bind the Customer to this Agreement. If it is later determined that such individual did not have the requisite authority to enter into this Agreement, the Customer shall remain bound by these Terms & Conditions as if it had duly authorized such acceptance, unless the Company, at its sole discretion, agrees otherwise in writing.